ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) have been the two software’s that have been used widely by the business world internationally. Both have up scaled the way that processes work and have improved the aim of any business, building revenue. Each software has integrated applications and bridged communications between those softwares. Previously, the same systems such as accounts, finance, inventory etc. had no link between them due to which the work was extremely difficult to manage specially on a large scale. ERP and CRM bridged those gaps. But every day there is an ongoing innovation that tries to further improve the same systems. In a not so long ago past, a problem arose that ERP and CRM work perfectly on their own, but they do not have incorporation between themselves. This was resolved with the release of another super software named as the new Microsoft Dynamics 365 Business Central Software.
Software Features and Tools Available
Microsoft Dynamics 365 is relatively new in the market. It has without a doubt, up scaled how the businesses processes work and created endless possibilities. The workflow is so much more systematic and gives a detailed overview of the workflow. The user has a transparency of how each process is working and every decision and deal is recorded for further improvement. With CRM also incorporated into the system, it betters relations with the customers and suggest how each sale made, could be bettered in the future. Customer needs and requirements are kept at the topmost priority and those sale leads that earn the most profit are kept while those not meeting expectations are altered and adjusted.
Microsoft Dynamic 365 also boasts a feature called cloud computing. Cloud computing is the use of internet in which remote servers are used for storage and deliver speed and power of computing. Thus, a user can easily access all systems of information that the software offers anywhere and make orders or receive them without losing efficiency. There is a real-time interface created for the easier access of information. The workflow has never been more transparent and easier to view. Operations are more flexible and automated.
Results and Reasons Why Businesses Use Microsoft Dynamics 365
Such software’s and tools have always impressed countries that are business giants. Such is the example of one of the richest countries of the world called Singapore. The top-notch businesses in the country are always on the lookout for more innovative and updated systems that better the work these companies have and solve any drawbacks. It is a country that encourages its people to set up businesses here because in the need all these companies either small or large ultimately contribute to its competitive GDP.
Singapore has one of the world’s leading GDP. ERP, CRM and now Microsoft Dynamics 365 have been adopted and are in use in Singapore ever since the latter’s release in the April of 2018. Many companies are using these software’s and seeing the growing revenue, have impressed many other companies from around the world.